Universal Processing

uServe POS

End-to-end redesign of a point-of-sale system UIUX.

Overview

Timeframe: Feb 2024 - Present

Company: Universal Processing

Role: UIUX designer

Product coverage: 35,000+ merchants nationwide

Deliverables

POS system

POS backoffice + CRM

Food ordering platform

For waitstaff

For restaurant owners

For customers

POS Ecosystem Overview

Mission

My mission is to rebrand, modernize, and lower both the learning and re-learning cost of the U Serve interface. POS interfaces are conventionally text-dense and have a flat information architecture. The goal is to achieve a balance between aesthetics and functional efficiency, ensuring a smooth transition for all users.

Problem Analysis

Stakeholder Research

Solutions

First Let's Rebrand

Beyond “Ugly”: Understanding the Real Problem

Efficiency optimization & Error provention

Final Prototype

Desktop POS

Backoffice

Specs for Dev Team

Considering the varying screen sizes of POS tablets, I defined the specifications for a responsive design to assist our development team in implementing it effectively.

Reflections

I am grateful to Universal Processing LLC for giving me this internship opportunity. It has been an invaluable experience designing for systems with unique structures and an extensive user coverage. Over the past few months, I have learned to communicate more effectively with the development team through:

Providing detailed specifications for responsive design, including different breakpoints and layout adjustments for various screen sizes.

Asking and understanding the technical feasibility of design elements and adjust designs accordingly.

Identifying as many edge cases as possible to ensure the design accommodates a wide range of scenarios and user interactions.

‍I also enhanced my UIUX skills in how to :

Represent complicate data relationships by using multi-status elements, layered levels with independent affordances, parallel and sequential processes, and accounting information.

Prioritize features and employ design tactics to manage space efficiently, ensuring a clean and functional layout.